Tourism and disability

Our mission as a Tourist Office is to be able to welcome and advise any type of customer in optimal conditions and consequently to adapt to the needs of its public. The labeling of tourist offices is a response to the demand of people with disabilities but also of people with specific needs such as children, spa guest or the elderly.


The Tourism & Handicap label is a trademark registered with the INPI (National Institute of Industrial Property), created in 2001 by the Ministry of Tourism as part of the policy of access to holidays for all and the integration of people of all disabilities. The state mark Tourism and Handicap is a response to the demand of people with disabilities who want to be able to choose their holidays and their leisure in complete freedom. The label lists accommodations, catering establishments, tourist and leisure sites that meet the requirements of people with disabilities. An institution may be labeled for one or more of the following four impairments: auditory, motor, mental, and visual. It must therefore meet a set of specifications and commit to respect it in a sustainable manner. The label makes it possible to provide reliable and objective information to the tourist to help him organize his stay in autonomy but he is also a guarantor of a suitable reception and a sensitive staff. Establishments and labeled facilities are identifiable thanks to the "Tourism & Handicap" logo accompanied by the various pictograms representing the deficiencies.


The information offices of the Argelès-Gazost Valley, Gèdre and Val d'Azun have all been awarded the "Tourisme & Handicap" label for the reception of 4 deficiencies; hearing impairment, visual impairment, motor disability and mental disability.

The staff of these 3 information offices are therefore aware of and trained to welcome people with disabilities and provide our customers with documentation adapted to the visual and mental disability on request. Information desks are equipped with a hearing amplifier and counselors are trained in the basics of the French Sign Language (LSF). The premises have been designed to accommodate any type of visual audience through displays, lighting and a landscaped path. Parking spaces for people with disabilities are located near the information offices.

Your Tourism & Handicap referent: Virginie DARROU

Maison Départementale des Handicaps (Tarbes): 05 62 56 73 50.

Find attached, a complete list of tourist offers labeled Tourism & Disability: Download the document.​

You can also find us on the websites : J'accè, and Accèslibre